I was on my way to the airport (Dulles) to get on my plane, when I get a friggin text message from AerLingus (gee, thanks for texting from Ireland; my CONUS-only phone plan is sooo affordable when I get text messages from another hemisphere), that my flight was cancelled.
A further call to the airline reveals that the flight had been cancelled TEN HOURS EARLIER, but the unprofessional, inconsiderate f*cknuts hadn't deigned to let us know until the very last minute - ie, until we would have long missed the chance to get to Boston or New York to get on a flight to Ireland there.
So, I have lost 24 hours out of my much-needed vacation seeing the family that I don't get to see often enough.
And here's the great part - I called customer service to find the agents rude, uncooperative folks who like to obfuscate, interrupt, and put callers on hold for 20 minutes at a time. They don't see fit to give me one thin dime of my money back.
More to follow...
Subscribe to:
Post Comments (Atom)
I have flown with Aer Lingus many times in the past and it has been my "go to" airline when I travel to Ireland. Last August I booked two tickets for May 3rd going to LAX to Dublin and always get insurance. Little did anyone know that we would have a pandemic. This was something beyond anyone's control and I am not holding Aer Lingus responsible for screwing up my vacation plans. However, I have tried repeatedly to contact them about refunding my tickets because travelling to Ireland at this time is not possible. Even if I did fly there I would be forced to quarantine for two weeks after arriving, making travel there pretty senseless, then upon arriving back in California I would have to quarantine another two weeks. I went through the hoops of submitting online refund requests and waiting a few weeks.
ReplyDeleteLast week I contacted customer service via phone. The customer service representative was very rude, but I don't really hold that against her since I am sure she is bombarded with refund requests. I just wasn't really expecting someone who represents an airline to ask "What do you expect me to do? Wait and in time we will get to your online refund request."
There are unusual times we are living in, but I am so disappointed in Aer Lingus that I don't intend to travel with them again and recommend that everyone avoids flying with them. Terrible customer service!