I was on my way to the airport (Dulles) to get on my plane, when I get a friggin text message from AerLingus (gee, thanks for texting from Ireland; my CONUS-only phone plan is sooo affordable when I get text messages from another hemisphere), that my flight was cancelled.
A further call to the airline reveals that the flight had been cancelled TEN HOURS EARLIER, but the unprofessional, inconsiderate f*cknuts hadn't deigned to let us know until the very last minute - ie, until we would have long missed the chance to get to Boston or New York to get on a flight to Ireland there.
So, I have lost 24 hours out of my much-needed vacation seeing the family that I don't get to see often enough.
And here's the great part - I called customer service to find the agents rude, uncooperative folks who like to obfuscate, interrupt, and put callers on hold for 20 minutes at a time. They don't see fit to give me one thin dime of my money back.
More to follow...
Sunday, May 17, 2009
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